​frank & biscuit – terms and conditions

frank & biscuit provides a couture dressmaking service creating custom garments to your instructions. By accepting these terms and conditions you are contracting with f&b for my services. The initial consultation is free of charge and there is no obligation on you to commission any work.

commissioning work:

Work will commence on your garment(s) following receipt of your deposit payment. Payment of the deposit confirms your acceptance of these terms and conditions. A non-refundable deposit of 40% is required to secure your order.


Information made available to me at the time of quotation is the sole basis for the creation of the quote. Quotations are subject to change if there are any errors or omissions in this information. Later changes to your instructions (due to a change of style or a change of measurements) may  require extra work and so incur additional charges.


Deadlines should be discussed at the initial consultation stage.
Agreed deadlines are dependent on speed of decision making and making yourself available for fittings. f&b shall not be liable for any default due to any act of God or other event beyond my reasonable control. Acceptance of urgent work is at my discretion, and is undertaken on a best endeavours basis. Such work may attract a premium charge.


A complete set of measurements will be taken at the time of order and garment(s) will be made according to these.
Where a weight loss plan, pregnancy or illness/recovery is a factor, please let me know so that we may plan your garment(s) appropriately. Major alterations to a garment due to weight loss or gain will incur extra work which will be charged accordingly.
Alterations due to a changing of mind about what undergarments or shoes to wear will only be carried out if reasonably practicable, and will be charged accordingly.


frank & biscuit will endeavour to be as flexible as possible when making fittings appointments. Clients are required to wear appropriate underwear/shoes to fitting appointments.
Appointments may last up to an hour from the appointment time. Most fittings take under 30 minutes.
Please telephone/message in advance to cancel appointments; missed or late appointments may incur extra charges.


frank & biscuit prefer to purchase all materials. I have preferred sources, where I know the quality of all goods will be fit for the intended purpose. Where materials are supplied by the client, it is their responsibility to ensure that they are fit for the intended purpose. f &b reserves the right to refuse to work with unsuitable materials. 

 fitting, delivery & payment:

Collections are required within two weeks of notification of completed work. If garments are not collected within this time frame, storage will be charged at £50 per week (unless previously agreed).
Cleared payment in full is required before the garment(s) may be delivered or despatched.
Payment is accepted by any one or combination of the following means: Cash or Online (direct credit transfer).

Finally ...You should ensure that you are happy that the garment(s) are as ordered at the time of delivery.  Unless notified within 3 days of collection or delivery of any alleged defect or failure to comply with instructions, it shall be conclusively deemed that the garments have been made in accordance with your instructions, are free from any defect and that you have accepted them.


All other warranties, whether express or implied, by statute or otherwise are excluded to the fullest extent permitted by law In the event of any breach of contract, your remedies shall be limited to damages and under no circumstances shall our liability exceed the price of the garment(s) made by us and, if not included in the price, the cost of the materials (excluding delivery charges).Such Contract between us shall be treated as though it were executed and performed in the United Kingdom and shall be governed by an construed in accordance with the laws of the United Kingdom. Any cause of action of the Customer with respect to the website or services ordered from Frank & Biscuit must be instituted within six (6) months after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in the terms and conditions as provided in this document. The language used herein shall be interpreted as to its fair meaning and not strictly for or against any party.  All legal proceedings arising out of or in connection with this Contract shall be brought solely in the United Kingdom and the Customer expressly submits to the jurisdiction of said courts and the Customer consents to extra-territorial service of process.  Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the website or Frank & Biscuit is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Frank &Biscuit to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision. Nothing in this contract should be deemed to remove any of your statutory rights as a consumer.

Celebrating Life One Outfit at a Time....

I properly, properly adore my job.

And consider it an enormous privilege to be asked to dress you for your most memorable of days (and nights) . There would be no f&b without all my wonderful Biscuiteers and so, aside from all that legal bumph, I promise you my full commitment, my total enthusiasm and to always have tissues at hand when you cry at how totally banging you look in your wedding dress/prom dress/just-coz-you-totally-deserve-it dress,

Kirstie x

​​​​​​frank & biscuit

Unique. Like you.